Shipping and Returns
Shipping
We offer both standard and expedited shipping options via USPS Ground Advantage and USPS Priority Mail, both include tracking.
If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.
Returns
Gunner’s Custom Holsters is proud to offer truly customizable holsters. Over 99% of all orders are Made To Order (MTO) to exactly meet the shooter’s needs and specifications. However, as pistol loadouts and shooter preferences vary greatly, returns are not available on all orders. As such any and all other patterns other than black or black carbon fiber are NON REFUNDABLE / RETURNABLE as it is custom built per your request.
Returns are only accepted within 14 calendar days after delivery of the product. If your return is accepted, you may request an exchange or refund. If the product is returned after 14 calendar days, it is at our sole discretion to offer an exchange or store credit.
Please review the following guidelines to ensure your product is eligble for return:
- Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is: without showing signs of wear or damage in any way.
- Within 14 calendar days of the delivery date (after 14 days returns are only allowed at our discretion)
- Unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item’s particular item description.
- If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a refund.
- All refunds are contingent upon inspection of item(s) once we receive it.
- Customer is responsible for all shipping costs if seller is not at fault.
There is a 20% restocking fee for returned items that are not being exchanged and not the sellers fault. We understand shooter’s change their minds in regards to gear they carry but it is a custom built holster. Ensure you have determined your handgun’s loadout and specifications exactly before ordering.
If your product is eligible for a return or refund, please reach out to us at support@gunnerscustomholsters.com or call us at (828) 440-1094 to initiate the process.
Refund Process
Late or missing refunds
Refunds will be processed in a timely manner and credited back to the original payment method used at the time of purchase. Please note that the time it takes for the refund to appear in your account may vary depending on your card issuer’s policies or the payment method’s processing times.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@gunnerscustomholsters.com
